General Terms and Conditions

1. Introduction

1.1 These Terms and Conditions together with our Privacy Policy and Disclaimer available at www.sandranegron.de set out how you may access our website www.sandranegron.de and how we provide any services or digital content to you. By visiting or using our website or purchasing any services you agree to be bound by these Terms. If you do not agree, you should not use the website or purchase our services.

1.2 If you buy a specific programme or bespoke service you may be asked to accept additional terms that apply to that offer. If there is any conflict, the specific terms will take priority over these Terms.

2. Accessing our Website

2.1 Our website is intended for individuals who are at least 18 years old and who have the mental capacity to understand and agree to these Terms. If that is not you, please do not use the website.

2.2 Access is provided free of charge on an “as available” basis. We do not guarantee that the website will be available at any particular time and we are not liable if it is unavailable for any reason.

3. The Services

3.1 We provide personal growth and therapeutic support through HeartHealing and RTT within the scope of German Heilpraktiker law, gentle coaching support between therapy sessions, online and self-study courses, workshops, and digital downloads such as hypnosis recordings. Further details appear on our website and social channels.

4. What You Agree When You Purchase Our Services

4.1 When you purchase, you confirm that you are over 18, that you can enter into a binding contract, and that the information you provide is true and accurate.

4.2 Your access is personal to you. You agree not to share, disclose, sell, license, or otherwise transfer your access or any part of the services to anyone else.

4.3 During your access, you may reflect on and make decisions about your personal life, business, relationships, finances, education, health, and wellbeing. Any decisions and actions remain your sole responsibility. We are not liable for results that arise from your choices or implementation.

4.4 Services provide information, tools, and support for self-development. They are not a substitute for medical treatment, psychological therapy, or counselling. If you are unsure about your capacity to use the services or you are currently receiving medical or psychological care, please consult your licensed practitioner first and notify us where appropriate.

5. If You Purchase a One-to-One Session

5.1 The service will include a private one-to-one session as shown on the ThriveCart checkout page. You are responsible for booking a date and time and for attending on time and engaging fully and honestly.

5.2 Sessions are delivered online via Zoom or another meeting tool. You are responsible for the equipment and internet connection needed to attend.

5.3 You may cancel or reschedule up to 48 hours before the start time by emailing support@sandranegron.de. If you cancel later than 48 hours or do not attend, you will forfeit the session. A new date within 14 days may be possible subject to availability for a rebooking fee of 50 EUR.

5.4 If we wait more than 15 minutes for you to join, we may treat this as a no-show and the session will be forfeited or the rebooking fee will apply.

5.5 If we need to reschedule, we will give as much notice as reasonably possible and offer a new time.

5.6 Any further support beyond what is shown on the checkout page will require a separate agreement and payment.

6. Access to Groups and Sessions

6.1 If your service includes group calls, meetings, or one-to-one sessions, we will deliver them by online meeting tool or telephone. We will confirm date and time by email.

6.2 You are responsible for joining any sessions that form part of your service. If you cannot attend, we do not guarantee alternative times unless stated otherwise in the specific offer.

7. Your Responsibility to Others

7.1 To keep our spaces safe and respectful, you agree to conduct yourself reasonably at all times when using our website, groups, sessions, or services and not to cause offence, distress, or alarm.

7.2 When you access any group, service, or session you agree:

not to use your access for unlawful purposes
not to record any part for personal use or otherwise without written permission
not to capture or share images of others without their express permission
not to upload or share content that is defamatory, obscene, demeaning, offensive, discloses confidential information of another person, is threatening or harassing, or is spam

7.3 If we consider your conduct disruptive or harmful, we may remove you from the group or session. We will then arrange a conversation to decide whether removal will be permanent. The decision is at our reasonable discretion.

7.4 If you see inappropriate behaviour or content in any of our spaces, please let us know as soon as possible.

8. Your Purchase of Our Services

8.1 Your order is a contractual offer that we may accept. A binding agreement begins when we send our order confirmation or welcome email.

8.2 If we do not accept your order, we will let you know by email and refund you.

8.3 The service you buy will be delivered as described on our website and on the ThriveCart checkout page at the time of purchase.

8.4 If your purchase includes digital content available for immediate access or download, you will be asked to agree to immediate access and to acknowledge that the statutory right of withdrawal can expire once access starts as detailed in section 11.

9. Payment and Charges

9.1 The price is shown on the ThriveCart page at the time you purchase. Prices are in EUR. VAT is shown where applicable. Certain therapeutic services may be VAT-exempt under § 4 No. 14 UStG. Coaching and digital products may be subject to VAT where applicable.

9.2 Payment is due in advance without deduction. Cleared payment is required before access.

9.3 If you pay by card, you authorise us to charge your payment method. If payment fails but access has been granted, you agree to settle the outstanding amount within 7 days.

9.4 If we agree to instalments, you will set up the required payment process and pay instalments when due until the full price is paid.

9.5 We may change prices at any time for future sales. Changes do not affect purchases already confirmed.

9.6 Subscription services are billed monthly until you cancel under these Terms. You authorise recurring monthly payment from your chosen method.

10. Late Payment

10.1 If a payment is more than 7 days overdue, we may suspend access until payments are up to date and add statutory default interest from the due date until full payment is received. For consumers the interest rate is 5 percentage points above the base rate. For business clients, the rate is 9 percentage points above the base rate in accordance with § 288 BGB. Reasonable reminder fees may also apply.

10.2 If your payment is more than 30 days overdue, we may hand the matter to a collection service or legal agent and pass on our reasonable costs. Any promotional discounts cease to apply.

11. Consumer Right of Withdrawal

11.1 You have a 14-day right of withdrawal from the day the contract is concluded. To withdraw, send a clear statement by email to support@sandranegron.de. You may use the model form in section 22 but you do not have to.

11.2 Services: If you asked us to begin during the withdrawal period and you later withdraw, you must pay reasonable compensation for services already performed up to the time you informed us.

11.3 Digital content not on a tangible medium: If you request immediate access before the end of 14 days, expressly consent to start, and acknowledge that you lose your withdrawal right once performance starts, the right of withdrawal expires when access begins.

11.4 Refunds are made within 14 days using the original payment method unless we agree otherwise.

12. Functionality, Compatibility & Updates (Digital Content Directive)

12.1 Functionality & Technical Requirements

Digital content may include streaming and downloadable audio (such as hypnosis recordings), PDFs, and video modules. A stable internet connection and a modern browser are required; downloads play on standard media players on current Windows, macOS, iOS, and Android devices. Some content may be protected against unauthorised sharing. If specific additional requirements apply, they will be displayed on the checkout page.

12.2 Updates to Maintain Conformity

We provide any updates, including security updates, necessary to keep digital content in conformity during your access period or, for one-off downloads, for a reasonable time that you may expect. We will inform you when updates are available if user action is required.

13. Cancellation and Termination

13.1 You may cancel your access by emailing support@sandranegron.de. Outside the statutory withdrawal rules, refunds are not provided unless stated otherwise in the specific offer.

13.2 After cancellation or termination, all outstanding amounts become immediately due.

13.3 We may terminate your access with immediate effect if you commit a material breach, fail to pay amounts due, become subject to insolvency proceedings, act in a way that harms our business or reputation, fail to engage with the services, or fail to follow these Terms or reasonable guidelines.

13.4 Upon termination:

terms intended to continue after termination remain in force
access to private groups, sessions, and content ends unless we agree otherwise
you must stop using our content and confidential information and destroy or return any copies you hold

14. Confidentiality

14.1 We keep your confidential information private and will not disclose it or use it for our own purposes without your consent.

14.2 You agree to keep confidential any information shared by us or by other participants and to use it only for the intended purpose of the services.

14.3 Confidential information includes ideas, know-how, business practices, client details, personal information, concepts, techniques, plans, trade secrets, and other confidential or proprietary information. It excludes information already known to the recipient, public domain information, information independently created, or information provided by a third party without breach.

14.4 If we give you access to content or materials, you agree to use them only as intended and not to copy, share, or use them commercially without our written consent.

14.5 We may disclose information where legally required, to obtain legal advice, to handle payment disputes, to protect vital interests, or where we reasonably believe there is a risk of harm.

15. Our Intellectual Property

15.1 We take our intellectual property seriously. When you purchase services, we grant you a personal, limited, non-transferable, non-exclusive, revocable licence to access and use content solely for the intended purposes under these Terms.

15.2 From the date of purchase, you agree that you will not copy, reproduce, sell, license, share, distribute, or record our content, webinars, events, sessions, or materials and that you will not infringe copyrights, trademarks, trade secrets, or other rights belonging to us or to third parties.

15.3 All materials on our website and social channels including design, text, images, logos, graphics, video, code, audio, documents, and other resources are owned by or licensed to Sandra Negron and protected by intellectual-property laws. You agree not to copy, republish, distribute, rent, sell, or store any materials or assist others to do so without our written permission.

15.4 Where content contains third-party intellectual property, you must comply with the third-party terms. Nothing in these Terms grants you a licence to use third-party rights. You are responsible for obtaining permissions for any additional use.

15.5 If you breach this section, we may seek injunctive relief and damages. These provisions survive termination.

16. Access and Use of Advanced Hypnotherapy Services

16.1 You may have the opportunity to benefit from hypnotherapy services or related information.

16.2 Sandra Negron is trained and certified to provide HeartHealing and RTT and is insured to provide such services within German law. Results vary by individual and cannot be guaranteed. Hypnotherapy and the services provided are not a substitute for psychological therapy or counselling and you should seek the services of a licensed professional where such support is required.

16.3 You remain responsible for your health and wellbeing. The services are complementary and do not replace treatment by licensed medical professionals. If you have concerns about health, medication, or medical conditions, please consult your practitioner.

16.4 We are not medical doctors and do not provide medical diagnosis, prescriptions, or medical advice. Seek medical advice from your licensed practitioner if needed.

17. Acceptable Use of Our Website

You may only use and access our website and social-media channels lawfully and in accordance with these Terms. You must not introduce viruses or malicious code, attempt unauthorised access, or use the website to cause harm or distress. We may suspend or terminate your access if you breach this clause. Free resources are for personal use only and must not be copied or shared.

18. Reviews and Testimonials

If you share testimonials, comments, or images (“Client Content”) with us, you grant us permission to use that content in our marketing materials, on our website, or social media to promote our services. You confirm you hold the rights to share such material and that it does not infringe the rights of others. You can withdraw consent at any time by emailing support@sandranegron.de.

19. Non-Solicitation and Non-Competition

For the duration of your access to the services and for 12 months afterwards you agree not to:

solicit or advertise your services to any of our clients or group members without our consent;
employ or attempt to engage our contractors or team members without written permission.

20. Liability

We are liable for intent, gross negligence, and for injury to life, body, or health in accordance with German law. For slight negligence we are only liable for breach of essential contractual obligations and limited to foreseeable damage. We are not liable for indirect or consequential losses or for events beyond our reasonable control. Nothing in these Terms limits your statutory rights as a consumer.

21. No Guarantee

While our services are designed to support personal and business growth, your results depend on your own effort and circumstances. We cannot guarantee any specific outcome. Testimonials are examples only and do not imply that similar results are guaranteed. All information provided is for educational and informational purposes and does not replace professional, financial, or medical advice.

22. Model Withdrawal Form

If you wish to withdraw from the contract, please complete and send this form to support@sandranegron.de.

To: Sandra Negron
Email: support@sandranegron.de
I/We () hereby give notice that I/We () withdraw from my/our () contract for the purchase of the following service () / digital content (*) ordered on __________, received on __________.
Name of consumer(s): ________________________
Address of consumer(s): ______________________
Signature of consumer(s) (only if sent on paper): __________________
Date: __________________
(*) Delete as appropriate.

23. Updates or Changes

We may change these Terms or update our services as required by law or to reflect improvements. We will post the revised version on our website. Continued use after publication constitutes acceptance of the updated Terms.

24. Online Dispute Resolution and Consumer Arbitration

The European Commission provides a platform for online dispute resolution (ODR): https://ec.europa.eu/consumers/odr.

We are not obliged or willing to participate in consumer arbitration before a consumer arbitration board.

25. General

25.1 No failure to enforce any provision of these Terms constitutes a waiver.

25.2 If any provision is held invalid, the remaining provisions remain effective.

25.3 We will not be liable for delays caused by events beyond our reasonable control (force majeure).

25.4 This Agreement is governed by German law. If you are a consumer resident in the EU, you also enjoy protection under the mandatory laws of your country of residence.

25.5 The exclusive place of jurisdiction for business customers is Hamburg, Germany.

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